What happened in Wiltshire v Aioi Nissay Dowa [2025] and why does it matter?
In this 2025 case, the claimant's credit hire claims failed almost entirely because of template-driven witness statements and poor claims handling. The…
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What happened in Wiltshire v Aioi Nissay Dowa [2025] and why does it matter?
In this 2025 case, the claimant's credit hire claims failed almost entirely because of template-driven witness statements and poor claims handling. The court criticised "blind following of a company process" and awarded only a fraction of what was claimed. It is a cautionary example of why every witness statement needs to be case-specific, not just a filled-in template.
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